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For the purpose of the Data Protection Act 1998 (the Act), the data controller is Royal London Mutual Insurance Society Limited, a company registered in England and Wales (registration number: 99064), whose registered office is at 55 Gracechurch Street, London, EC3V 0RL. Details of the regulated companies that are part of The Royal London Group can be found here.
We may collect and process the following data about you:
We (or third party processors acting on our behalf) may use information held about you:
We may share your personal information with any member of The Royal London Group of companies.
We may share your information with selected third parties including:
We will not disclose, sell or rent your personal information to any third parties unless you have consented to this, except: (i) to the extent that we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or for crime prevention purposes (including fraud protection and credit risk reduction); (ii) in connection with any legal proceedings (including prospective legal proceedings); (iii) in order to establish or defend our legal rights; (iv) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or (v) if we, or substantially all of our assets, are acquired by a third party, we may disclose your personal data to that third party in connection with the acquisition.
Any information provided by you to us, which is not personal information including but not limited to market information, feedback, questions or comments, shall be deemed to be non-confidential. We shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation.
All information you provide to us is stored securely. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission of information via the internet is completely secure. We cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on 0345 266 1484.
You have the right to ask us to provide you with copies of personal information that we hold about you at any time. To obtain a copy of the information we hold on you contact the Data Protection Manager at Royal London House, Alderley Road, Wilmslow, Cheshire, SK9 1PF. A small charge may be charged for this service. If any of your details are incorrect, let us know and we will correct them.